Ready to modernize your support and IT teams?

Power Up your EX and CX transformation with Freshworks

Faster Service. Smarter Support. Happier Teams.

From IT to HR, Freshworks helps every team work smarter. With tools like Freshservice, Freshdesk Omnichannel, Freddy AI, and Freshchat, you’ll streamline operations, cut response times, and boost employee and customer satisfaction.

Built for High-Performance Service Delivery

With Jira Service Management put Dev, IT Ops, and Business Teams on the same page—literally.

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Freshservice for ITSM

Modern IT service management that adapts to your workflows—not the other way around. Automate tasks, reduce tickets, and deliver faster resolutions.
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Freshdesk Omnichannel for CX

Support customers wherever they are—email, chat, social, or phone. Unify your channels. Never miss a message.
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Freshservice for Enterprise Service Management

From HR to facilities and finance to legal, Freshworks helps every team resolve requests faster and track work efficiently.
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Freshchat for Real-Time Conversations

Engage users instantly with smart chatbots, live support, and AI-powered intent detection.
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Freddy AI for Automation & Insights

Let AI handle the heavy lifting. From ticket suggestions to workflow automation and analytics, Freddy AI helps your teams focus on what matters.

Fast Setup. Smooth Scaling.

We implement Freshworks the right way—fast, flexible, and tailored to your needs.

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Why Work with saasgenie?

We’re your Freshworks Solution Experts

As Freshworks partners, we know the ins and outs of the entire product suite. From day one to everyday use, we’ve got you covered.

We don’t just set it up—we make it work for your business.

Our Freshworks Services

Everything Your Team Needs, All In One Place.

Pre-Sales Consultation

We help you choose the right Freshworks tools for your business, team size, and goals.

End-to-End Product Implementation

We set up, configure, and roll out Freshservice, Freshdesk, Freshchat or any Freshworks tool—quickly and cleanly.

Managed Services

Think of us as your go-to Freshworks team. We keep things running so your team stays focused.

Freshworks Product Optimization

Already using Freshservice or Freshdesk? We’ll optimize your setup to eliminate bottlenecks and boost performance.

Data Migration

Switching from Zendesk, Jira, or something else? We move your data safely, without downtime or data loss.

Custom Integrations

CRMs, ERPs, internal tools—if you use it, we can integrate it with your Freshworks setup.

Freshservice Plans — Built to Scale
with You

Whether you're a growing team or an enterprise, there's a Freshservice plan that fits your needs—and we’ll help you set it up, migrate your data, and customize it to perfection.

Starter Plan

For small teams just getting started
Incident management
Knowledge base
SLA management
Workflow automator
24x5 support
Up to 100 alert rules
Perfect for: Basic IT support and streamlined ticketing

Growth Plan

For expanding teams that need more control
Everything in Starter
Service request management
Change management
Marketplace integrations
Employee onboarding workflows
Custom SSL
24x5 support
Perfect for: Mid-sized teams with growing workflows

Pro Plan

For fast-moving IT teams that need advanced capabilities
Everything in Growth
Problem and release management
Software asset management
Contract management
Purchase order management
500+ alert rules

Perfect for
: Cross-functional ITSM and asset visibility  

Enterprise Plan

For large organizations with complex needs
Everything in Pro
Sandbox
Audit logs
Virtual agent powered by Freddy AI
IP Whitelisting
Dedicated customer success manager
24x7 support
Perfect for: Enterprises looking for AI-powered, secure, scalable ITSM

Still not sure what plan fits your business?

Let’s find the right one together.

We’ll evaluate your needs, recommend the best fit, and handle the implementation from start to finish.

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Trusted By

See Why Teams Trust saasgenie + Freshworks

See why it’s one of the top ITSM tools today.

How TTNPS Cut Incident Resolution Times by 90% with saasgenie's Help?

Learn how Databricks leveraged Freshservice’s AI-powered automation to streamline IT support across multiple departments.

Understand how to set up and optimize workflows within Freshservice to enhance productivity and efficiency.

Still Deciding? Let’s Talk.

Whether you’re exploring Freshworks or ready to implement, we’re here to help.
Let’s Chat

No buzz. Just results.

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