SaaS Consultation Services:

Streamline Your SaaS Strategy with Genie-Level Expertise!

At saasgenie, we don’t just consult—we make your SaaS dreams a reality.

Talk to an Expert!

Our Clients Say

Whether you’re enhancing employee experience (EX) or creating unforgettable customer experiences (CX), we help you align the right tools and strategies to your goals.

"Saasgenie helped us revamp our post-sales implementation and support processes, solving issues like project creation delays, tracking inefficiencies, and margin overruns. Their expertise in the SaaS space, along with a detailed fitment and benchmarking report, made tool selection seamless and saved us considerable time and resources. Thanks to their recommendations, we've achieved greater operational efficiency and are set up for long-term success. I highly recommend Saasgenie as a trusted consultation partner."

Aarthi Ramesh,
(Chief Customer Officer) , Azentio

Think of us as the Genie for your
SaaS wishes

Guiding Transformation

Vision | Strategy | Execution | Success

Streamlining IT Ecosystems

Discover | Design | Optimize | Scale

Empowering Progress

Prioritize | Plan | Execute | Elevate

Continuous Improvement

Evaluate | Innovate | Adapt | Excel

Focusing on Maximizing ROIs

Impact | Value | Scalability | Sustainability

Customer satisfaction

Listen | Resolve | Exceed | Retain
Get Free Consultation!

Automate & Optimize Your


Employee Experience (EX)

Transform Workflows, Not Just Workloads

Tsuutina Nation Police Services

How TTNPS Cut Incident Resolution Times by 90% with saasgenie's Help?

Read full case study
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90%

Reduction in Resolution Times (From 3 Months to 10 Days)

25%

Reduction in Onboarding Time

30%

Increase in Automated Workflows

Enhanced Asset Tracking and Improved Overall Efficiency

Employee Experience Consultation

How We Help With EX Success:

ITIL Process Consulting
ITSM Tool Selection
AI for ITSM
ITSM Health Check

ITIL process consulting is to align your IT services with globally recognized standards, improving structure and efficiency.

  • We help in defining and implementing structured workflows for incident, problem, change, and release management.
  • Our ITSM experts enhance service request management to improve response times and service quality.
  • We integrate asset management and ITOM to give you better visibility and resource control.
  • We create and maintain knowledge management systems to enable easy information sharing.

Our unbiased ITSM tool selection services ensure you choose the perfect tool for your business.

  • We conduct a detailed baseline analysis to assess your current operations.
  • Our team re-engineers' processes to eliminate inefficiencies and enhance performance.
  • We perform cost and feature comparisons of leading tools to ensure the best fit.
  • We recommend ITSM tools tailored to your business goals and budget.

We bring AI-powered solutions to transform your IT service management processes.

  • We automate incident handling to improve resolution times and reduce manual effort.
  • Our AI-driven solutions enhance knowledge management with dynamic, intelligent recommendations.
  • We simplify service request workflows with smart automation and approvals.
  • Our Agentic AI solutions enable service teams to work smarter and deliver exceptional results.

The ITSM health check services keep your IT operations optimized and reliable.

  • We evaluate incident management processes to identify and resolve bottlenecks.
  • Our experts optimize service request and change management workflows for efficiency.
  • We assess and refine release management and asset management practices.
  • We enhance ITOM and knowledge management systems to ensure scalability and effectiveness.
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AI-First Customer Service

We help businesses transform customer service with advanced AI-driven solutions.
  • We deploy AI agents to handle routine queries and provide instant resolutions.
  • Our AI co-pilots assist support agents with real-time guidance and insights.
  • We use AI analysts to generate holistic reports and uncover actionable improvements.
  • Our solutions enhance customer engagement with predictive analytics and proactive support strategies.

Captivate Your Customers with
Exceptional CX

Helpdesk/Contact Center Strategy

We design and implement strategies to deliver seamless, omnichannel customer support.
  • We integrate email, chat, calls, and social platforms for a unified customer experience.
  • Our Agentic AI solutions, chatbots, and automated resolutions empower your support teams.
  • We track SLA compliance and performance with advanced analytics for continuous improvement.
  • We build and manage knowledge bases to enable self-service and reduce support load.
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Engagement That Leaves a Lasting Impression!

Engagement That Leaves a Lasting Impression!

Andrew Peller Ltd.

How saasgenie Delivered a Flawless IT Migration 
in Record Time

Read full case study
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50,000+

records migrated effortlessly with AI-powered automation

4 weeks

for complete data migration

100%

on-time delivery

22-hour

TAT to accommodate change records

Why Choose saasgenie?

AI-Driven Expertise

Our consultants harness the power of AI to deliver actionable insights and tailored strategies.

Seasoned Professionals

With years of experience across diverse industries, our team has the expertise to understand your unique challenges and craft solutions that work.

Vendor-Neutral Recommendations

While we partner with leading platforms, our recommendations remain unbiased, ensuring you get the best tools for your goals.

Cost-Effective Solutions

We help you maximize value without compromising on performance, delivering scalable solutions within your budget.

Get Free Consultation!
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Our Genie’s Trusted Tools:

The Brands We Trust, Tailored for 
Your Success

Intercom
Freshworks
Atlassian
Rocketlane
Atomicwork
SymphonyAI

Build Better Customer Relationships

What it Offers:

  • Instant engagement with live chat and chatbots.
  • Seamless customer communication through in-app messaging.
  • Knowledge base tools for self-service support.

Why It Matters:

  • Intercom lets you connect with customers in real time, delivering personalized, meaningful interactions that keep them coming back for more.
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Customer and Employee Experience Simplified

What it Offers:

  • Comprehensive tools like Freshdesk for support, Freshsales for CRM, Freshservice for IT, and Freshchat for messaging.
  • Integrated solutions to unify support, operations, and marketing.

Why It Matters:

  • Freshworks simplifies complex processes, turning customer and employee interactions into effortless, delightful experiences.
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Collaboration Without Limits

What it Offers:

  • Tools like Jira for agile project management, Trello for visual workflows, Confluence for knowledge sharing, and Bitbucket for DevOps.
  • Unified platforms to streamline teamwork and drive efficiency.

Why It Matters:

  • Atlassian empowers your teams to collaborate seamlessly, innovate boldly, and deliver projects with precision.
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Seamless Onboarding for Customers

What it Offers:

  • Organized project management with milestone tracking.
  • Ready-to-use templates for smooth onboarding processes.
  • Collaborative tools that align teams and customers.

Why It Matters:

  • Rocketlane transforms onboarding into a well-oiled machine, ensuring faster results and happier customers from day one.
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Redefining Employee Service Delivery

What it Offers:

  • AI-driven support desk for instant resolutions.
  • Automated workflows to eliminate bottlenecks.
  • Self-service knowledge base for empowered employees.

Why It Matters:

  • Atomicwork turns employee service delivery into a streamlined, intuitive experience, boosting productivity and satisfaction across the board.
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AI for Industry Transformation

What it Offers:

  • Predictive analytics to anticipate trends and customer behavior.
  • Optimization tools for processes and supply chains.
  • Actionable insights to drive smarter decisions.

Why It Matters:

  • SymphonyAI brings cutting-edge AI solutions to your business, driving innovation and efficiency across retail, healthcare, manufacturing, and more.
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Success Stories

From achieving seamless ITSM integration to redefining customer engagement, our solutions have delivered:

Faster service delivery times

Reduced operational
costs

Enhanced customer satisfaction scores

Higher employee engagement 
levels