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High-Speed Service Management: Get More Done Faster

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Upgrade service teams with Jira Service Management

With Jira Service Management put Dev, IT Ops, and Business Teams on the same page—literally.

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Dev & IT, Finally in Sync

Connect teams on a single platform to supercharge collaboration across changes, incidents, and requests—without the chaos.

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Equip every team to adapt fast!

Streamline workflows, centralize knowledge, and help teams—from HR to Legal to Facilities—work smarter, not harder.

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Fast ROI, Zero Fuss

Configure Jira Service Management your way, at lightning speed, minus the complexity. Built to scale, ready to roll.

Let’s make ITSM fun again!

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Why Work with saasgenie?

We’re Atlassian Solution Partners

We are your ultimate AI-powered ITSM and CX solution partners. We don’t just use Jira Service Management—we live and breathe it. Our team has helped countless businesses cut through IT clutter, simplify workflows, and accelerate service delivery.

Your high-speed transformation starts here.

JIRA SERVICE MANAGEMENT

Everything Your Team Needs, All in One Place

Learn more about Jira Service Management

Request Management

One platform, zero confusion. Employees and customers get help faster.

Incident Management

IT issues? Resolved before they make any headlines.

Problem Management

Fix the real problem, fast-track root cause analysis, and not just the symptoms.

Change Management

Roll out updates and information with richer contextual information around changes from the software development tool.

Asset Management

Know what’s where, who owns it, when to upgrade, and reduce costs.

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Stop problems before they start.

Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles—before they flood your inbox.

Atlassian, Recognized as a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023

Download the Report Now!

Supercharge ITSM with Atlassian Intelligence

Tired of manual, soul-draining tasks?

AI-powered ITSM is here to do the heavy lifting. Automate, optimize, and let AI be your IT superhero.

Let saasgenie make AI work for you.

Download the Guide

Jira Service Management Grows with You

Reach out for custom plans and pricing!

Premium

Everything in Standard, plus:

10,000 agents at one site

Unlimited customer limit

24/7 support for critical issues

99.9% uptime SLA

Unlimited email notifications, alert notifications and file storage

Data residency

MDM (Mobile Device Management)

Enterprise

Everything in Premium, plus:

Unlimited sites

24/7 dedicate senior support for all issues

99.95% uptime SLA

Data & Insights: Atlassian Analytics, Atlassian Data Lake, and Data Connectors

Atlassian Access: Enterprise grade security and administration including SSO, SCIM, Active Directory Sync

MAM (Mobile Application Management)

Let’s find the right fit for your business.

Trusted By

See Why Teams Trust saasgenie & Jira Service Management

Datasheet: Jira Service Management

The details of Atlassian’s ITSM platform

Analyst Report: Forrester Wave™: Enterprise Service Management

Learn why Atlassian is a leader

Forrester Report: Total Economic Impact of Jira Service Management

Understand the cost savings, productivity benefits and ROI of bringing your teams to Jira Service Management

Infographic: Total Economic Impact of Jira Service Management

Learn about the 277% ROI Jira Service Management, according to Forrester Research, in this visual reference

Guide: Jira Service Management and Atlassian Intelligence

Artificial intelligence adds powerful features that give you a new virtual teammate.

Guide: Software Development & IT Teams In Harmony

Explore how Jira Service Management connects the software development lifecycle

Case Study: Conversational Ticketing

Learn about this emerging use case from the perspective of a leading technology organization

Whitepaper: Asset and Service Configuration Management

Understand Jira Service Management’s approach to configuring and navigating assets

Whitepaper: Balancing Multiple ITSM Systems

See how organizations integrate Jira Service Management with legacy systems to begin an ITSM transformation

Still on the Fence? Let’s Talk.

Jira Service Management is trusted by thousands of organizations worldwide—and we’d love to show you why.

No fluff, just solutions.

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