Andrew Peller Ltd.

How saasgenie Delivered a Flawless
IT Migration in Record Time

How migrateGenie Enabled Andrew Peller to Achieve 100% Accurate Data Transfer from ServiceNow (SNow) Records to Freshservice (FS).

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50,000+

records migrated effortlessly with AI-powered automation

4 weeks

for complete data migration

100%

on-time delivery – Implementation completed within 6 weeks

22-hour

TAT to accommodate change records

At a Glance

Industry

Premium Wine Producer

Challenges

Complex nested datasets in ServiceNow, large record sizes exceeding 100MB, tight deadlines due to ServiceNow instance expiration, frequent changes in client requirements, high data volume with extensive customizations, and ensuring seamless collaboration across teams.

Solution

Migration to Freshservice using SaaSGenie’s flexible and customized approach, leveraging ITIL-aligned best practices and rapid development of migration connectors.

Meet Andrew Peller

Andrew Peller Ltd. is one of Canada’s leading premium wine producers, managing operations across multiple facilities. Their IT team ensures smooth functioning across the organization, but transitioning data from ServiceNow to Freshservice presented significant challenges due to the size (some exceeding 100MB each) and complexity of their data.

"saasgenie’s precision and quick turnaround made a complex migration feel effortless. Their dedication was truly remarkable."

— IT Manager, Andrew Peller Ltd.

Key Challenges:

Managing large and complex data in ServiceNow.
Meeting tight deadlines before ServiceNow expired.
Adapting to changes in migration requirements.

Why Andrew Peller Chose saasgenie

Andrew Peller needed an experienced partner to manage a seamless migration and implementation. saasgenie’s reputation for tackling complex projects, coupled with their hands-on collaboration and commitment to timelines, made them the ideal choice.

The Starting Point

Andrew Peller, though amazing at vine-making, was drowning in data and struggling to manage it using ServiceNow. ServiceNow is undoubtedly powerful, but the platform’s complexity created hurdles in transitioning to a more user-friendly Freshservice environment.
Key issues included:
Massive Records: Oversized incidents with complex data structures.
Fragmented Customizations: Numerous custom fields and inline attachments requiring precise handling.
Critical Knowledge Base: Needed to migrate 175 solution articles with inline attachments without errors.  

saasgenie’s Approach

From Complexity to Simplicity

Detailed Analysis

Reviewed ServiceNow data and identified oversized files and nested data challenges.

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Custom Tools Development

Built API connectors to handle multi-level nesting and field mappings.
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Rapid Execution

Delivered a change record migration solution in just 22 hours.

Collaborative Mapping

Partnered with the client to ensure accurate migration of fields and attachments.

Seamless Configuration

Set up Freshservice for a user-friendly, efficient IT environment.

The Transformation

saasgenie delivered significant improvements for Andrew Peller:

Post-Implementation Wins:

Complete Data Migration: Migrated 7,500 incidents, 1,000 changes, 250 service requests, and 30,000+ notes and attachments with no data loss.
Streamlined Knowledge Base: Successfully transitioned 175 solution articles with inline attachments to Freshservice.
Quick Adaptations: Responded swiftly to changing requirements and delivered the requested service catalog task migration seamlessly.
Improved User Experience: Freshservice configurations allowed the client to set up and manage processes more efficiently compared to their previous ServiceNow environment.
Most impressive: saasgenie achieved 100% accurate migration of 7,500+ records, and 30,000+ attachments.

How We Achieved It

Through meticulous planning and custom solutions, Saasgenie ensured a seamless migration for Andrew Peller. Key interventions included:
Custom API Connectors: Addressed complex data structures and oversized records.
Precise Data Mapping: Ensured accurate migration of custom fields, notes, and attachments.
Rapid Execution: Delivered critical change record migration within 22 hours.
Collaborative Approach: Worked closely with the client to adapt to evolving requirements.
This enabled Andrew Peller to transition smoothly to Freshservice, streamline operations, and maintain data integrity while improving overall efficiency.

Before vs. After saasgenie

Before saasgenie:

Complex, nested data in ServiceNow
Lengthy, manual setups
Tight deadlines with potential risks
Limited flexibility for evolving needs

After saasgenie:

Accurate, seamless migration to Freshservice
Quick, user-friendly configurations
Successful delivery within deadlines
Agile and responsive execution
"We faced unexpected challenges during the migration, but saasgenie’s quick turnaround and innovative solutions ensured everything went smoothly."

— IT Manager, Andrew Peller Ltd.

What’s Next?

Health Check Scheduled.
saasgenie will assess automation improvements and performance metrics in the coming week.

Let’s Get Your SaaSy IT Together!

Book a Call!