saasgenie specializes in maximizing the value of SaaS products for our customers, ensuring they derive the best possible benefits from their investments. We are committed to being the premier partner for SaaS companies, dedicated to unlocking the full potential of their products for their customers. Our ethos, “faster, better, and smarter, reflects our commitment to excellence and faster time to value championing agility and fostering innovation. We deliver intelligent solutions that empower our customers to meet their business objectives efficiently. As a dynamic startup, saasgenie actively crafts the future, embracing challenges with unique strategies and creative thinking. Embark on our journey to enhance SaaS product deployment and adoption, steering the industry towards new horizons. As we continue to grow and expand our team, we are seeking an experienced CX Solution Architect to join our journey and contribute to our growth.

We’re always on the lookout for smart, passionate individuals who are driven to create exceptional seamless experiences for our customers, and delight customers. We’re seeking CX Solution Architect to join team to support our North America customers, focusing on our Strategic Partners customers. If you have strong analytical skills, a methodical approach to problem-solving, and the ability to communicate effectively with diverse audiences, we want to hear from you! We’re looking for someone who takes ownership, thrives in a fast-paced, high-growth environment, and values collaboration between partners and customers. If this sounds like you, let’s chat!

● Collaborating with customers to identify and address their most pressing business challenges related to our Customer Support product offerings.
● Supporting the customer conducting discovery calls and delivering product configurations using one of the customer support products (Intercom, Zendesk, Salesforce or Freshdesk)
● Gathering requirements effectively to clearly define customer problems.
● Creating and delivering engaging demonstrations and Proof of Concepts using one of the customer support products such as Intercom or Freshworks products.
● Articulating the value of customer support solutions to a variety of audiences.
● Embracing lifelong learning and continuously developing your skills.
● Evangelizing the refreshing user experience offered by the customer support products - Intercom, Zendesk, Salesforce or Freshdesk platform.

- 8+ years of Product Consultant experience.
- Excellent soft skills and presentation abilities; you will rely on these daily!
- Proven capability to work on cross-functional teams to address business and technical challenges.
Strong verbal, written, presentation, and interpersonal communication skills.
- Demonstrated time management skills in a dynamic delivery environment; you will manage multiple customers daily.
- Highly driven individuals with a focus on execution and a strong sense of urgency are encouraged to apply.
- Demonstrated ability to successfully execute onsite workshops with diverse customer groups.
- A Bachelor’s degree is preferred
- Experience in demonstrating and configuring CX solutions, including Telephony, Chat, Workforce Management (WFM), Sales Automation, Case Management, and other products within the customer experience industry.
- Experience in demonstrating AI solutions is a plus.

Ready to make a difference in a dynamic environment? saasgenie welcomes you! Please submit your resume to hiring@saasgenie.ai.